1. Scope and acceptance
This Privacy Policy applies to the Rentro website, customer booking experience, partner onboarding, support channels and related rental services. By using these services or submitting information, you acknowledge the practices described here. If you do not agree, please do not submit information or continue with a booking.
2. Information you provide
We may collect your name, mobile number, email address, city, pickup and delivery choices, booking dates, selected vehicle, add-ons, consent records, support messages and transaction references. Partner onboarding may also require vehicle RC records, contact details and settlement information.
3. Identity and driving eligibility
When verification is required, authorised verification providers may process consented identity information, Driving Licence details, document photographs, date of birth and a fresh live selfie. Liveness and face-match results may be used to confirm that the person completing verification is the authorised customer. Do not upload another person's identity or selfie.
4. Payment information
Payments are handled by an authorised payment service provider. Rentro may receive payment status, order ID, transaction reference, payment method category and refund status. Full card, bank-account or UPI credentials are entered with the payment provider and are not intended to be stored by Rentro.
5. Technical and location information
We may process IP address, browser and device type, operating system, referring page, session activity, error logs, approximate location and location permission results. Precise location is used only when you grant permission for pickup, delivery or trip-related features that require it.
If you explicitly enable live trip sharing, the Rentro Android app collects precise location during an active trip for safety, roadside assistance and vehicle recovery. This user-started service can continue while the app is minimised only while Android displays an ongoing notification. Rentro does not request Android's “Allow all the time” location permission. You can stop sharing in the app at any time, and Rentro also stops it when the trip is no longer active or Trip End is completed.
Microphone access is used only when you choose to record a support voice note. Contact access lets you choose an emergency contact; Rentro does not upload your address book, and the selected contact is stored only on your device. Phone access is used only when you choose to call Rentro support or that emergency contact.
6. How information is collected
Information may be collected directly from forms and uploads, automatically through essential cookies and logs, or from service providers that complete payments, OTP delivery, KYC, identity checks, hosting, support or fraud prevention on our behalf.
7. How we use information
We use information to search availability, calculate prices, create and manage bookings, process payments and refunds, verify eligibility, coordinate pickup or delivery, provide support, detect misuse, secure the platform, maintain accounting records, improve services and comply with lawful obligations.
8. Sharing and disclosure
Relevant information may be shared on a need-to-know basis with vehicle partners, pickup or delivery personnel, payment and KYC providers, OTP providers, insurers, hosting and support vendors, professional advisers and government or law-enforcement authorities where legally required. Rentro does not sell your personal information.
9. Data retention
We retain information only for as long as needed for an active booking, customer support, fraud prevention, dispute resolution, accounting, insurance and applicable legal obligations. Retention periods may differ by record type. Information no longer required is deleted, anonymised or securely restricted where practical.
10. Security safeguards
Rentro uses reasonable technical and organisational controls, including access restrictions, masked administrative views and secured service connections. No internet service can guarantee absolute security, so customers should protect OTPs and avoid sending confidential documents through unsecured support messages.
11. Cookies and similar technologies
Essential cookies and local storage may keep the website operational, remember a booking session and protect against misuse. Browser settings can restrict cookies, although some booking and verification functions may then stop working correctly.
12. Your choices and rights
Subject to applicable law, you may request access, correction, deletion or restriction of eligible personal information, or withdraw consent for future optional processing. Some records must still be retained for completed transactions, disputes, safety or legal compliance.
See the Rentro account deletion page for in-app and email request steps, the data that is deleted or retained and the applicable retention periods.
13. Children
Rentro rental services are not intended for children. A customer must satisfy the age and licence requirements stated in our Terms. If you believe a child has submitted personal information, contact us promptly.
14. Third-party services
Links or embedded services operated by third parties are governed by their own terms and privacy notices. Review those notices before providing information directly to a payment, identity, map or other external provider.
15. Policy updates
We may update this policy when our services, providers or legal obligations change. The current version and effective date will remain available on this page. Material changes may also be communicated through the website or registered contact details where appropriate.
16. Contact and grievances
For a privacy question, correction, deletion request or grievance, email help@rentrobike.com or call 080 6218 2071. Include your registered mobile number and booking ID when the request concerns a specific trip. Account deletion can also be requested directly from Delete your Rentro account.